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Natural Stone Care Guide

Natural stone has been formed over millions of years.Each piece is unique and uncommon, but all stones share the following characteristics:

Fissures

Fissures are considered as the hairline openings in the stone’s surface that can look like cracks and can often be felt. Fissures do not go through the entire thickness of the stone.

Pits

Basically pits are small voids in the surface of the natural stone.Some pits can hardly be seen or felt while others are large and visible because they are so small. Sometimes we are able to fill the pits with a color matched epoxy but in most cases they are not big or deep enough for the epoxy to adhere to the pit. Pits may be more noticeable in areas near natural light.

Rough Spots

It can be noticed by you that some parts of your stone are not as smooth or shiny as the other parts of the it’s body. This is due to the fact that the stone is composed of different minerals and each mineral may not achieve the same finish during the polishing process.All of these characteristics are natural and should not be considered defects or blemishes. As we say in the stone industry, “Mother Nature does not make mistakes.”

Sealing

During the production process we will seal your stone. However, you have to reseal the stone every 6–12 months depending on the color and material you choose. Lighter stones arenaturally more porous and should be resealed more often than darker stones. We always recommend using a water-based sealer which can be purchased at.

www.galleriastonedecor.com or in our showrooms. Sealing your stone is simple. Begin by cleaning off the space, then saturate your countertop with sealer, wait about 15 minutes and wipe up the excess. Always make sure that there is nothing on the tops such as existing stains, water spots or wet areas BEFORE sealing. If you apply sealer on top of these you will seal that stain or spot into the surface.

Daily Care

We recommend using a mild soap with hot water or a stone cleaner for cleaning it everyday. Avoid the products that contain abrasives,bleach, ammonia, and acids. These types of cleaners may damage the surface of your natural stone and will also breakdown and remove the sealer that is applied to it to prevent staining.

Please visit www.galleriastonedecor.com if you want to purchase products specially formulated for your stone

While others will require a professional technician there are a handful of common faults that can be easily addressed. We suggest to use these methods first and letting professionals guide you through any alternative methods if needed. If you are afraid to attempt the following procedures on your own please call us and we are ready to assist you. It is always efficient to take a picture of the area so that we can see the problem and diagnose it quickly. Try the following only on granite. You can contact our office for further instructions If you have an issue with a different naturalstone.

Cloudy or Hazy Areas

These can either appear as dull areas on your countertop or look as though there is a residue on the surface. In most cases, it is due to an excess amount of sealer or cleaner being used.

  • 1 - First, try cleaning with hot water and a small amount of mild soap.
  • 2 - Use grade #000 steel wool (this is the finest steel wool available) to rub area in a circular motion with a little pressure and then wipe with paper towel to spot check.
  • 3 - If the above has not had any effect, please contact us for further instruction.

Chips, Scratches, Etching:

We recommend letting a trained professional fill or repair scratches, chips and/or etch marks. Please contact us to schedule a visit from one of our technicians. We will ask that you send us a picture of the issue with a piece of tape pointing to the area and a ruler so we can see the size.

Stains

Most stains are removable with a simple stain removal product. We offer an instant poultice spray for oily stains and a specially formulated stain remover for food or colored stains.

Please visit www.galleriastonedecor.com to purchase products Ask about our 5 year count.
  • 1 - Cutboards at all times.
  • 2 - Continue to seal your stone every 6-12 months.
  • 3 - Wipe up spills as soon as possible.
  • 4 - Use coasters under drinks, especially if they contain wine or juice.
  • 5 - Use specified cleaners for natural stone.
  • 6 - Visit www.galleriastonedecor.com
  • 7 - Contact us with any questions or concerns you may have.
  • 8 - Please Don’t put hot objects such as pots or pans directly on your stone. The use of a trivet, hot plate or pot holder will reduce the risk of thermal shock.
  • 9 - Don’t sit or stand on your countertop.
  • 10 - Never use products that contain: vinegar, bleach, ammonia, abrasives, acids, or scouring powders creams. These can etch the surface of the stone and cause permanent damage. Don’t leave crockpots, griddles, etc. in use directly on your countertop. Always use pot holder or trivets to help avoid direct contact with heat.

Quartz Stone Care Guide

Quartz is a type of engineered stone which is made from natural minerals and resin. Though it’s surfacing offers the visual depth of natural stone ,it offers greater durability. It is a nonporous surface that resists scratches and staining, is easy and comfortable to maintain and does not require resealing.Available in many different colors and patterns, we offer the following samples:

Galleria Stone Decor Galleria Stone Decor

Maintenance Free

The difference of quartz stone from the popular granite is that it resists stains from fruit juices, wine, food coloring, tea and nail polish. When it comes to quartz stone, no sealing, polishing or reconditioning is needed. To clean this type of surface,simply wash with soap and warm water or non-abrasive cleaner. We highly recommend using a daily spray cleaner that is available through our website www.galleriastonedecor.com

Strengh and Durability

To ensure that quartz surfaces are strong and durable each of the engineered stone has undergone numerouslaboratorytests. Although it has been proven that its surface is truly everlasting, all stone products can be damaged as no stone is chip-proof. Dropping heavy objects on this material may cause chips and cracking. Surface marks are more visible on monochromatic designs than on multicolored ones.

Food Safe

Quartz surfacing has the certification of NSF International for use in food preparation. As it is nonporous,cleanup is easy. Quartz also prevents food and moisture from penetrating its surface – the main source of growth for harmful bacteria. It is completely safe.

Everlasting Value

A quartz countertop in your kitchen or bath will provide both great aesthetic and add immense value on your home with its own beauty and performance advantages.

All Natural

Quartz surfaces is made of pure natural quartz, an extremely hard mineral that is mined directly from the earth. In fact, quartz is the hardest non-precious stone that can be found within the earth’s surface.value to your home.

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It may cause a slight discoloration in quartz stone countertops because of continuous long-term exposure to direct sunlight (UVrays). That’s why, quartz is not recommendedfor outdoor applications.

  • Repetitive use of abrasive scrubbers or cleaners may dull the quartz stone’s finish.
  • Hot objects should not be placed directly on quartz countertops as they can cause damage. It is recommended to always use trivets under pots/pans, crockpots, etc.
  • Outdoor use is not recommended.
  • Products containing oils or powders may leave residue.

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Frequently Asked Quesions

Customer Experience

We’ll work with your kitchen and bath dealer to create an estimate for your unique project after choosing the materials that suit your space best. Upon review, you will sign a contract that guarantees your materials, production and installation scheduling.

Following your agreement a template date will be scheduled. Our expert template technicians will come to your home to precisely measure for your new countertops.

Not only the template is digitized but also any adjustments are made. Your handpicked material is then cut with state-of-the-art technology to ensure phenomenal detail and accuracy. Once cut, the material is edged, polished and quality checked.

Finally the day you are waiting for is here! Our highly skilled and experienced installation team will arrive at your place during the time specified to safely install your countertops and review important information regarding the care of your new surface.

There is no doubt at Galleria Stone Decor Granite we pride ourselves on 100% customer satisfaction . We are here to ensure that each client receives our utmost attention and our knowledgable staff has helped bring your design vision to life. We love to hear about our customers’ experiences and hope to serve you again in the future!

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Testimonial

What People Are Saying

Absolutely blown away by the service and the quality of their work. Marcus was timely in his responses and kind during his visit to assess our unique situation. He provided a fair quote in a timely manner. Marcus and his team were incredibly thorough and perfectionists in their install. Absolutely exceeded our expectations! The quality of work is outstanding! Highly recommend Galleria Stone Decor!!.

Ben Pagnini
Galleria Stone Decor

Great selection, excellence service from our first visit to the installation. Had the absolute BEST experience with Galleria Stone Decor! MArcus was so easy to work with, friendly and helpful! They were budget friendly! Galleria Stone Decor crew were awesome! Super friendly and professional! In and out, everything was clean when they left! 100% recommend Galleria Stone Decor for counter tops!!.

C. Pagnini
Galleria Stone Decor

John, his partners and team did an outstanding job on my countertops. Extremely professional, friendly and skilled! John is an incredibly talented stone cutter and my countertops literally appear to be seamless! I could not be happier with the quality and expediency of service I received and I highly recommend Galleria Stone Decor!!.

Mary Gorman
Galleria Stone Decor

This is where your dreams can come true when imagining what a new kitchen could look like. The countertops made all the difference. Rafael was patient, efficient, reliable, and created the countertops that fit my needs within my budget.

Carol Hetrick
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